Terms & Conditions

Coral Bay Furnishings — Terms & Conditions

Effective Date: 1 January 2025

These Terms and Conditions apply to all purchases of goods and services ("products") supplied by Coral Bay Furnishings Ltd ("Coral Bay Furnishings", "we", "our", "us") to you ("the customer", "you"). By using our website or completing a purchase, you acknowledge and agree to be bound by these Terms.

We may update or amend these Terms at any time by posting the revised version on our website. You will be required to acknowledge and accept the Terms during checkout.

1. Availability & Supply

All products are subject to availability. Many items are handcrafted or made to order, and availability may vary.

If an item becomes unavailable after you have placed an order, we will contact you promptly to discuss an alternative or provide a refund.

2. Pricing

All prices are shown in New Zealand Dollars (NZD) and include GST unless stated otherwise.
Delivery costs are additional and displayed at checkout.

Prices may change without notice.
An invoice will be emailed to the address you provide during checkout.

3. Payment Options

We accept Bank Transfer and Cash

• Payment must be made in full before custom order production begins or goods are dispatched.
  
  
• Bank transfer details will be displayed at checkout and included on your invoice.

4. Delivery

We deliver to New Zealand street addresses only

Delivery timeframes may vary depending on order size, freight availability, and your location.

• Custom-made items will have extended lead times, which will be communicated before purchase.
  
  

5. Shipping & Delivery Charges

North Island Delivery

Free delivery is provided for all orders delivered to North Island addresses.

South Island Delivery

A flat-rate shipping fee of $600 NZD applies to all South Island addresses due to specialised furniture freight requirements.

Shipping charges are automatically calculated based on your delivery address during checkout.

6. Returns, Refunds & Consumer Rights

Coral Bay Furnishings complies with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

We do not offer refunds or exchanges for change of mind, including for custom-made or made-to-order products.

If your item is faulty, damaged, or does not meet acceptable quality standards, we will meet our legal obligations to provide a suitable remedy, which may include repair, replacement, or refund depending on the circumstances.

Custom-made items cannot be returned unless they are faulty.

7. Natural Timber Variations

All Coral Bay Furnishings products are handcrafted from natural timber. Because timber is a natural material, each piece will display unique and inherent variations.

These may include:

• grain and texture differences
  
  
• natural knots or pattern variations
  
  
• colour and tone variation
  
  
• slight movement in the wood over time (expansion, contraction, hairline cracks)
  
  

These variations are not considered faults. They are natural characteristics of real wood and contribute to the uniqueness of each handcrafted product.

By purchasing from us, you acknowledge that:

• No two pieces will be identical.
  
  
• Product images are indicative only.
  
  
• Natural changes in timber over time are expected and do not qualify as defects unless they affect structural integrity.
  
  

8. Liability Limitation

Where goods are purchased for business purposes, the Consumer Guarantees Act 1993 does not apply.

To the fullest extent permitted by law:

• All warranties, conditions, and guarantees (other than those required by law) are excluded.
  
  
• We are not liable for indirect, consequential, or financial losses.
  
  
• Our total liability is limited to the value of the goods or services supplied.
  
  

This limitation applies to Coral Bay Furnishings and its employees, contractors, and agents.

Nothing in these Terms affects your legal rights under consumer law.

9. Privacy & Confidentiality

We respect and protect your privacy.

We collect personal information only for the purpose of processing orders, delivering products, and communicating with you.

You may opt out of marketing communications at any time.

• Cookies may be used to support website functionality.
  
  
• Personal information may be disclosed if required by law.
  
  
• You may request access to or correction of your personal information at any time.
  
  

We take reasonable steps to secure your data but cannot guarantee complete security of information transmitted over the internet.

10. General Conditions

We may update these Terms by posting changes on our website.

Failure to enforce any part of these Terms does not constitute a waiver of our rights.
If any clause is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Notices may be sent to the email address provided at checkout.
You agree to use our website and services in accordance with New Zealand law.